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ORDERING
What kind of payment do you accept?
We accept the following forms of payment for all online purchases: Visa,
MasterCard, Discover, American Express and Pay Pal
Your order will not be processed if the credit card you entered is declined
or unauthorized.
You can send money orders, cashiers checks or cash wires. In those cases we
will ship the product once the payment is received. When you send a check
the order will be processed once the check is cleared. Please contact us
first if you are using this payment method.
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Is my credit card information safe when ordering from orionpitbikesales.com?
Yes! Keeping your personal information secure is our top priority. We use a
256 bit encrypted system to receive orders. We will never sale, rent, or
lease your personal information, including your email address to anyone for
any reason. We also
will ask you to sign and date a complete invoice to confirm your
information.
Do you offer bulk rate discounts?
Yes, we do. If you plan to purchase 3 or more, contact us at
866-475-5692 and we will give you a bulk rate discount.
Do you guarantee color choices?
Colors are not guaranteed, we try our best to match your requested color.
However, color is based on stock availability. We recommend that you choose
2 color choices when ordering. Graphics may vary from model to model.
CANCELLATION POLICY
Can I cancel my order?
Once you've placed an order you have 24 hours to cancel it.
Cancellation fees?
Cancellation/Admin. fee, for any reason, is $150 per bike and 20% of
total for part order(s). Canceling orders due to item being backordered will
result in a 5% cancellation fee. We do not accept cancellation of order(s)
because of color availability.
We are not responsible for any parts not fitting your particular model
unless you purchased the bike, for such parts, directly from Orion Pit Bike
Sales. We will accept returns on such parts but they are subject to the 20%
restock fee.
SHIPPING
When will you ship my order(s)?
We will ship your order within 48 hours after your payment and conformation
is received. Orders received on weekends and holidays will be processed on the next
business day. All orders placed
Friday after 1:00 pm
CST will be processed
and shipped on the following Monday. All shipments are subject to stock
availability.
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Do you ship on weekends or holidays?
We ship daily, Monday through Friday.
How long will it take to ship my order?
We normally get orders shipped out within 48 hours. Normal delivery time is
4-8 business days in transit. Our
shipments come from our warehouses in Texas and California so depending on
where you live, will determine the exact shipment time.
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Can I ship to an alternative address?
If you wish to ship to a different address, you must email us at
info@orionpitbikesales.com immediately
after you place your order and notify us of this. You can also call us at
866-475-5692 to request a different shipping address. You will need to prove
identity of your order with your order number and credit card information.
We do not deliver to PO Box, APO & FPO addresses.
How much is the shipping cost on bikes within the continental USA?
If you choose us to handle the shipping for you, your will get free shipping.
All products are shipped by GROUND and we only ship within the
continental USA. If you prefer your own shipping method please contact us.
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Do you ship outside of the USA?
Yes we do. For shipping outside of the USA please contact our sales department at
866-475-5692. You can also email your address to us and we will quote you a
shipping rate.
Click
here to email us!
What do I do if my shipment is damaged upon arrival?
Be sure to fully inspect the shipment when it arrives (even if the driver
has to wait), notify the driver of
any damage or missing pieces and mark the Bill of Lading or the Receiving
document as "Damaged". If you received a damaged item please contact customer support
immediately at
info@orionpitbikesales.com
or call 866-475-5692. You have 15 days form the time of delivery to make a
claim. We will recover the package and a replacement unit or
parts will be sent to you as soon as possible if necessary.
Can I return or exchange an item?
The return will be accepted ONLY on exchange basis. If an item is defective
upon arrival and has to be replaced, customer must notify us with one (1)
day of arrival date. Unless the bike was purchased directly form Orion Pit
Bike Sales we are not responsible for products or parts not fitting your
particular model. We will accept returns on such parts but they are subject
to a 20% restock fee.
Call or email in advance for an RMA (return materials authorization) number.
No returns will be accepted without prior authorization from
Orionpitbikesales.com.
This return authorization number must be given within one (1) day of receipt
of your shipment and will be valid for 7 days.
We do not accept unauthorized packages for any reason. Item must be returned
with a signature confirmation ONLY. Please ensure that
the RMA number is visible on your return packing label. Any return or
exchange without the RMA number will NOT be accepted.
We reserve the right to refuse any return due to expired RMA number, no RMA
number on shipping label or incomplete items, including original packaging.
To request an RMA# please email customer service with the order number and
the reason for return at
info@orionpitbikesales.com.
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What warranty do I have on
a bike I buy?
Orion Pit Bike Sales hereby
warrants that new Pit Bikes, excluding race bikes purchased from Orion Pit Bike
Sales in the continental United States will be free from defects in material
and workmanship for the period of time stated herein, subject to certain
stated limitations.
THE PERIOD OF WARRANTY for
the Pit Bikes shall be 12 months (6 months on 250cc or higher models) from the date of purchase.
Special Edition race bikes come with a 30 day structural warranty only. Warranty
not available or implied on modified or upgraded motors or parts. Warranty
is non-transferable.
DURING THE PERIOD OF WARRANTY
Orion Pit Bike Sales will free of charge, repair or replace any part
adjudged defective by Orion Pit Bike Sales due to faulty workmanship or
material from the factory. Parts used in warranty repairs will be warranted
for the balance of the product’s warranty period. All parts replaced under
warranty become property of Orion Pit Bike Sales. Replacement part(s) are on
a trade basis only and customer is responsible for shipping original,
damaged part(s)
to our location (OPBS will cover shipping of the replacement part). If
warranty is approved, we DO NOT ship out replacement parts until original,
damaged part(s) is received. If warranty is denied, customer is responsible
for all shipping charges incurred to return those parts if requested back by
customer.
GENERAL EXCLUSIONS from this
warranty shall include any failures caused by:
- Competition or racing use.
- Installation of parts or
accessories that is not qualitatively equivalent to genuine parts from
Orion Pit Bike Sales.
- Abnormal strain, neglect
or abuse.
- Lack of proper
maintenance.
- Accident or collision
damage.
- Modification of original
parts.
- Outside
repair or attempt to repair.
- Damage due to improper
transportation.
SPECIFIC EXCLUSIONS from this
warranty shall include parts replaced due to normal wear or routine
maintenance; such as spark plugs, oil, oil filter, air filter, cables,
hoses, brake
shoes, etc.
THE CUSTOMER’S RESPONSIBILITY
under this warranty shall be to:
- Operate and maintain the
Dirt Bike as specified in the appropriate owner’s manual or by the dealer.
For more information of maintenance, please refer to your dealer.
- Give notice to Orion Pit
Bike Sales of any and all apparent defects within 5 days after discovery,
and make the machine available at that time for inspection and repairs at
such dealer’s place of business.
- Be prepared to provide
digital photos of any defective parts.
ALL MODELS
Twelve (12) months from the original purchase date. Six (6) months on all
250cc and over models. Special Edition race bikes come
with a 30 day structural warranty. Warranty not available or implied on
modified or upgraded motors or parts.
ORION PIT BIKE SALES
MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH
EXCEED THE OBLIGATIONS AND TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY
DISCLAIMED BY ORION PIT BIKE SALES AND EXCLUDED FROM THIS WARRANTY.
Disclaimer: Legal status of products:
- It
is the responsibility of the buyer to ascertain and obey all applicable
local, state, and federal laws with regard to the possession and or use of
any item on our website and auctions. Consult local, state and federal
laws before ordering.
-
Orionpitbikesales.com
having no control over the proper use of any product once in the buyers
possession assumes no liability associated with their use. Under no
circumstances, are we liable for any loss, damage, or expense of any kind
arising from the use, or misuse of these products, for any particular
task.
-
Your purchase of any of our products on the web constitutes acceptance
with this policy
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Can I get parts?
Yes. Parts for bikes are available. You can order them directly from us.
You can use our online ordering form or call us.
Click here to
order parts!
How do I work on my bike?
We recommend you find a local motorcycle mechanic for service on your bike.
We have even found that a lot of lawn equipment mechanics can fix things on
our bikes because they have similar 4 stroke motors. If you are
having problems finding a mechanic, email us and we will try to help you as
much as possible.
Is it safe for my child to ride your bikes?
Yes. It is safe when the child is the right age and following the
recommended safety precautions.
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Do your bikes require assembly?
They arrive at your door 90 % assembled. Some minor adjustments will be
necessary, but the process is not complicated and should take no more than
30 minutes. All the tools needed are included in your Bonus Tool Kit.
Click here to see assembly instructions
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Is there a refund policy on
bike?
You have 14 days from time of arrival to request for a refund. 15%
restocking fee + shipping (if for free shipping additional $40) to customer
will be charged on all returned bikes for refund. Customer is
responsible to
ship the bike back to us. Return address will be provided at that time.
Please note that all bikes must be brand new and in the original box. Each
will be inspected at time of arrival. We have the right to deny a refund if
the bike is not in original condition as when we shipped it to the customer.
Also Valid RMA# must be specified on the box.
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