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Updated 4-15-10
Myths & Truths
Below are some myths that we hear
about quite often either from customers or online forums that we have
read. Check back because we will be adding more as we go.
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Myth..........You can believe
everything you read on a online forum.
Truth.........We don't want to insult your intelligence but
we get this one quite a bit. The first thing you want to ask about a forum is,
"do they allow paying sponsors?" In our research, we have found that
most negative forum post about us come directly from our competitors,
who just also happen to be sponsors of such forums. It is very easy to
have several "log ins" and make negative comments on your own post with
most of these forums. This technique is not only practiced by our
competitors it is allowed by the forums themselves so they don't loose
advertising dollars.
Also as a side note......in the past 6 months we have received
several dealer inquiries from two very prominent advertisers/pit bike
dealers on two major forums to become dealers with us and sell our
products. These are the same guys on the forums making false,
unwarranted statements about us and now they want to sell our
products.....go figure!!!!
If you see anything negative about our products or our company we just
ask you to look for supporting facts. Simply saying something is bad
means nothing unless you have supporting facts. If you see something
negative, ask for the facts, specific incidents, etc and contact us and
we can set the record straight.
Our philosophy with respect to online forums is that we will not pay for
fictitious or false advertising. Anytime a forum can delete posts and
certain topics they don't agree with or that a company doesn't pay
advertising dollars for, you will never get a true perspective of our
product and our company.
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Myth..........You can't get parts
for your bikes.
Truth.........This is simply not true. We
stock over 2000 OEM and performance pit bike parts. A lot of these pit
bike parts we have manufactured specifically for our pit bikes. If you are not sure of what
part you need or cannot find it online, please email or call us directly
and we can help you find exactly what you need.
Also if you are not sure what fits, contact us and we can help you find
the right fit as well.
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Myth..........Your warranty does
not really cover anything.
Truth.........Again this is simply not true.
We have a "manufacturers defect" warranty on all of our bikes. That
means we will cover any manufacturers defects during the time period of
coverage. There are however items and situations that are not covered.
Any time a part is broken due to the user or it is a wear and tear item,
it generally is not covered. We also do not cover items that are broken
if you are racing your bike. This is the exact same warranty any major
manufacturer (Honda, Yamaha, etc.) would offer except ours is a longer
time period. We are also the only manufacturer that has a lifetime
warranty on our perimeter frames. We make our entire warranty policy very clear and available under our FAQ and our
Terms & Conditions for you to
read anytime. If there is something that is unclear or you don't
understand with our warranty, please contact us and we can help you.
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Myth..........Your do not provide
customer service.
Truth.........If you have ever called us, whether
you are a customer or not, you know that we are one of the only
companies in our industry that actually answers our phones. We also
answer emails faster than anyone in the business. Our philosophy is real
simple......if you need help, just ask!
We also pride ourselves on knowing what fits and what doesn't work. We
have years of hands on knowledge and experience. If you are not sure of
what you need please contact us and we will help.
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