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Warranty Request
To request a warranty of a part(s), please follow the instructions below.

  1. Read warranty policy thoroughly before submitting your warranty claim. You can view it here: FAQ and we have another copy of it at the bottom of this page.

  2. Fill out the warranty request form below and click submit. (ONLY SUBMIT ONE ITEM AT A TIME)

  3. PRINT OUT  the confirmation form that comes up after you click submit. (You will send this in with the warranty part)

  4. You will receive an email authorizing your return within 24 hrs. DO NOT  return any parts until you receive your authorization. We reserve the right to deny un-warranted claims and will inform you of this via email. Any parts received without proper authorization will not be accepted and you will be responsible for the cost of returning these parts.

  5. Enclose the printed out form and your authorization email along with your part(s) and send to:
    Orion Pit Bike Sales
    5415 Acton Hwy
    Granbury, TX 76049

 

Warranty Request Form

Original Buyers Name:    
Original Buyers Address:
City:   State:   Zip:
Phone #:   Email:
Bike Model:   Date of Purchase (mm/dd/yyyy):

Part Name or Part #:

Description of part failure:

 

 

Warranty Policy

Orion Pit Bike Sales hereby warrants that new units, purchased directly from Orion Pit Bike Sales in the continental United States will be free from defects in material and workmanship for the period of time stated herein, subject to certain stated limitations.

THE PERIOD OF WARRANTY for the 70cc to 150cc Pit Bikes shall be 12 (twelve) months from the date of purchase. For 200cc, 250cc pit bikes/dirt bikes and X-Cart go kart warranty is 6 (six) months from date of purchase. For X-Treme Scooter, electric ATV/pit bike and  X-50-2T warranty is 30 days on electrical components and 3 (three months) on applicable items from the date of purchase. OPBS "Special Edition race bikes" come with a 90 day warranty, one (1) year structural warranty and lifetime frame warranty as it applies to that model (see models that include the lifetime frame warranty below). Odyssey Mini UTV comes with a 6 month warranty (3 month on electrical components) from date of purchase. OPBS 125 XK go kart comes with a 12 month warranty (3 months on electrical components) from date of purchase. Electric ATV and Electric pit bike have 30 day warranty on electrical components.

The following models have a "lifetime warranty" against manufacturers defects on the frame itself: OPBS X, XG, X3R-125, X3R-125 Stock/Mod, X5R-125, X5R-125 Stock/Mod, 30-250 and 31-250. Warranty not available or implied on modified or upgraded motors or parts. All warranties are non-transferable.

DURING THE PERIOD OF WARRANTY Orion Pit Bike Sales will free of charge, replace any part adjudged defective by Orion Pit Bike Sales due to faulty workmanship or material from the factory. Parts used in warranty repairs will be warranted for the balance of the product’s warranty period. All parts replaced under warranty become property of Orion Pit Bike Sales. Replacement part(s) are on a trade basis only and customer is responsible for shipping original, damaged part(s) to our location (OPBS will cover shipping of the replacement part). If warranty is approved, we DO NOT ship out replacement parts until original, damaged part(s) is received. If warranty is denied, customer is responsible for all shipping charges incurred to return those parts if requested back by customer.

GENERAL EXCLUSIONS from this warranty shall include any failures caused by:

  1. Competition, racing or track use.
  2. Installation of parts or accessories that are not qualitatively equivalent to genuine parts from Orion Pit Bike Sales.
  3. Installation of major components (suspension, wheels, motors or any related components) that are not bought directly from Orion Pit Bike Sales
  4. Abnormal strain, neglect or abuse.
  5. Lack of proper maintenance.
  6. Accident or collision damage.
  7. Modification of original parts.
  8. Outside repair or attempt to repair.
  9. Damage due to improper transportation.

SPECIFIC EXCLUSIONS from this warranty shall include parts replaced due to normal wear or routine maintenance; such as spark plugs, oil, oil filter, air filter, cables, hoses, nuts, bolts, shocks, forks, brake shoes, batteries, sprockets, chains, belts, tires, spokes, tubes, etc.

THE CUSTOMER’S RESPONSIBILITY under this warranty shall be to:

  1. Operate and maintain the Dirt Bike as specified in the appropriate owner’s manual or by the dealer. For more information of maintenance, please refer to your dealer.
  2. Give notice to Orion Pit Bike Sales of any and all apparent defects within 4 days after discovery, and make the machine available at that time for inspection and repairs at such dealer’s place of business.
  3. Be prepared to provide digital photos of any defective parts.

All bike warranties are transferable. They must be transferred during the original warranty period from Orion Pit Bike Sales. Warranties cannot be transferred after the expiration of the original warranty.
There is a one-time $49 warranty transfer fee to continue the bike warranty with the new owner if you sell your bike. The warranty shall remain in effect for the remainder of time of when the original warranty started and no longer. Upon transfer of warranty, the new owner may be asked to provide an inspection, pictures of the model, VIN #, title, etc. Original owner of vehicle must be on record as purchaser of the model.
Lifetime frame warranty is non-transferable.

Please contact us to transfer a warranty.

ORION PIT BIKE SALES MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATIONS AND TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY ORION PIT BIKE SALES AND EXCLUDED FROM THIS WARRANTY. LEMON LAW PROTECTION IS ALSO AVAILABLE TO TEXAS RESIDENTS ONLY. CLICK HERE FOR DETAILS.

 

 

 

 

 

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Toll Free:
866-475-5692
California - Texas
Corporate Offices: The Fun Factory 5415 Acton Hwy / Ste 124  Granbury, Texas

 

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Copyright, Orion Pit Bike Sales / Orion Pit Bike Sales, TM
This website and all its contents are copyrighted by Orion Pit Bike Sales, including our pictures, writing, etc.. If you decide you are going to steal our material, manipulate it in any way and post it on your website, please be aware that you are in direct violation of our copyright. We track every IP address (even when you think you are hiding yours) that comes to our site and will pursue you to the full extent of the law.
*Sales Tax only applied if your billing address is in Texas. See our terns and conditions for full warranty details
OPBS reserves the right to change color, components, etc on any pit bike without notice. Please call if you have specific questions.
Always wear proper safety gear.